Jose Marti International Airport, Havana Cuba.

This airport is alright. Just be patient because you are going to be waiting. Customer service is more or less non-existent in Cuba. The airport staff is very rude, slow and no one looks pleasant. Anyways, we got off our CUBANA flight and headed for our luggage. We waited over an hour for our luggage, the CUBANA airlines staff's luggage came out first. They would release the luggage, then stop and then 15 minutes later, more would come. Slow to say the least. After we got our luggage we headed to immigration. The immigration part didn't take too long. They ask you a series of questions, the first is if you speak or understand Spanish. If you "look Cuban" which in Cuba really means Black, Mulatto or very tanned, DO NOT ANSWER THEIR QUESTION IN SPANISH. Even if you do speak and/or understand Spanish (like myself), just say "English" and proceed with the immigration process. If you answer "yes" they will then harass you with questions, because they will think you ran off the island and/or left illegally. They will probably even ask you to go into a special room for further questioning. They will also ask you if you have more than one passport. Just say "no", you are travelling on the passport you presented them with. Then you get asked a serious of Ebola questions, "have you ever been to AFRIIICCAAAAA" (they made Africa seem like it was the size of Cuba and a country). Your photo is taken, and then you put your bags through a security camera, and you can exit and be on your way to your final destination.

On our way back to Toronto it was alright. However, the airport is really confusing, there was a huge crowd of people just circling around something (I could not see what it was) and there was no one at any of the information desks. The screens displaying flight information were incorrect and not updated on time. We found the CUBANA desk, checked in and then headed to security. Once past security, there are a bunch of shops selling souvenirs like t-shirts, cigars, liquor, music CDs and purses. There is one cafe that sells ham and cheese sandwiches, soft drinks, coffee and black tea. Once again the screens displaying flight information are not updated on time and there was no staff around to answer any of our questions. We made it home safe and happy to be home.